THE CGC COMMUNICATOR
                            CGC #891
                   Friday,  February 20, 2009
                Robert F. Gonsett, W6VR,  Editor
                <cgc (at) cgc333.connectnet.com>
    Copyright 2009, Communications General® Corporation (CGC)
  Surprisingly, we've received very few calls on the DTV
change.  We had set up a mini-call center to answer what we
thought would be the deluge of calls coming in, but there were
only 25 yesterday and five today, and the receptionist handled
all except one or two of them.  I had created a FAQ book for
those who would be manning the call center and the receptionist
had a copy.  [That's all she needed to do the job.]
  Very few of the calls were complaints; the majority were people
who needed to rescan their tuner, or who wanted to know where they
could get a DTV tuner.  The fact that we are the designated Night
Light channel may have helped; users tuning in at least got some
information so perhaps not as many needed to call.
  As I mentioned, we've only had five calls so far today.
We thought we might get more after going through Prime Time
last night, but it didn't happen.  We are very pleased and very
relieved.  It looks like San Diego was more prepared than we
had expected.
  Mia Romano, KSWB Engineering 
  February 19, 2009 -- 3 PM PST
  Regarding call volume, we saw slightly lower than projected
call volume.  I will say that there was a lot of planning and
communication between the local broadcasters, Time Warner and
Cox Communications, that went into preparing the viewers in
the San Diego market and this is why yesterday was such a
  To run the KFMB video, click on the unusual video test
pattern (assuming it still exists) near the upper right corner
of this Web page:
  Many informal comments have been received about the partial
  San Diego DTV transition and the upcoming (June 12) Los Angeles
  transition.  Among them:
  o  Having consumers rescan is the key, but there are
  so many different DTV converter boxes and TVs out there that
  we have to refer callers to their instruction books.  Wish we
  had a master list so we could talk consumers through the
  steps required to rescan their particular product.
  o  Some rescans miss our station entirely especially when
  people use indoor antennas.  Callers are told to rescan (again)
  and that often does the trick.
  o  Selling folks converter boxes or new DTVs is only half
  the battle.  They also need an adequate antenna, preferably an
  outdoor antenna, but have you tried to find one of those lately?
  o  In L.A., at least one antenna installer has been cutting
  off the "big elements" which aren't needed now, but they sure
  will be come June 12.
  o  While the [partial San Diego DTV switch] hasn't been hard
  on broadcasters, there are some viewers who are just plain
  left behind for several reasons including the digital cliff
  edge effect.  And wait until summer when the inversion layer
  rolls in and impacts viewers.
  o  For DTV converter boxes, stereo sound is "optional:"
  o  Looking ahead to the Los Angeles DTV switch:
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